AI-native IT Service Management Platform
Securely manage, automate, monitor, and optimize IT services, incidents, requests, problems, changes, assets, configurations, infrastructure, users, service levels, and operational workflows across the IT service lifecycle.
Good afternoon, Alex
What is happening across your service operation, and what requires your attention.
12
Open tickets
3
Active incidents
5
Changes awaiting approval
7
Open problems
18
Pending requests
6
My open work items
Requires your attention
Open tasks and approvals across your workspace
Quarterly access review for finance team
governance · Due Oct 9
Update VPN access policy documentation
Due Oct 12
Approve security patch rollout for EU servers
Updated 12 days ago
Migrate legacy ticket queue to workspace
Due Oct 15
Recent activity
Latest security and platform events
- Tenancy
Tenant provisioning completed
System · 12 days ago
- Authentication
User signed in from a new device
mia.hart@acmecorp.com · 12 days ago
- Authentication
Login attempt failed (second factor)
sam.reyes@acmecorp.com · 12 days ago
- Identity
Role updated to organization admin
admin@acmecorp.com · 13 days ago
Your applications
Installed applications your tenant is entitled to
Auliq Desk
Service Desk
Auliq Catalog
Service Catalog
Auliq Incident
Incident Management
Auliq Problem
Problem Management
Solutions
Every ITSM discipline, its own application
Each application ships with its own dashboard, modules, and workflows — independent, yet unified under one shell.
Service Desk
A single front door for IT — log, triage, and resolve every ticket and request.
- Ticket queues & triage
- Request fulfillment
- Priority-based routing
Service Catalog
A curated storefront of IT services users can browse and request in one place.
- Service publishing
- Request workflows
- Delivery targets & costs
Incident Management
Detect, respond to, and resolve service disruptions with severity-driven workflows.
- Severity classification
- Major incident response
- Impact tracking
Problem Management
Find and eliminate the root causes behind recurring incidents.
- Root cause analysis
- Known error database
- Workaround tracking
Change Management
Plan, approve, and implement changes safely with risk-aware controls.
- Approval workflows
- Risk assessment
- Change scheduling
Service Level Management
Define, track, and honor the service commitments you make.
- SLA definitions
- Response & resolution targets
- Review cycles
Configuration Management
A living CMDB of every server, application, and service in your estate.
- Configuration item registry
- Environment mapping
- Ownership & location
IT Asset Management
Track every device and license from purchase to retirement.
- Asset lifecycle tracking
- Assignment & inventory
- Cost visibility
Release & Deployment Management
Ship releases predictably — from planning through deployment.
- Release planning
- Deployment scheduling
- Rollback tracking
Service Continuity & Availability
Keep critical services available with tested recovery plans.
- Continuity planning
- RTO / RPO targets
- Recovery testing
ITSM Analytics & Governance
Cross-application insight and governance over your entire service operation.
- Cross-app service metrics
- Governance policies
- Operational trends
Knowledge Management
Capture and share the answers your teams and users need.
- Article authoring
- Review & publishing flow
- Categorized knowledge base
Platform
Shared services under one unified shell
Applications stay independent — while the platform provides everything they share.
Shared Authentication
One secure login across every application — no separate accounts, no context switching.
Unified Navigation
A consistent shell and navigation model, so every application feels instantly familiar.
Notifications
Stay on top of updates across tickets, incidents, changes, and releases.
User Management
Central roles and access control shared by all applications on the platform.
Common Design System
One refined visual language for readable, accessible, professional interfaces.
Enterprise Security
Built for scale with security and reliability at the core of the platform.
Industries
Trusted patterns for every sector
Auliq adapts to the way your organization delivers IT services — whatever your industry.
Services
We help you every step of the way
Implementation
Structured onboarding that gets your service desk, catalog, and CMDB live in days — not months.
Migration
Move tickets, assets, and knowledge from your existing tools without losing history.
Support & Success
Expert guidance to help your teams adopt ITSM best practice and keep improving.
Get started with Auliq today
Create your account and open all twelve ITSM applications in minutes — no setup, no complexity.